• Equipment sold by Maxis Technologies, Inc is fully-guaranteed and comes with a standard 1 year warranty.
  Only retail, end-user customers are eligible for the one-year standard warranty. Wholesale customers including brokers, resellers, etc., receive a 30-day warranty. The standard non-transferable warranty date shall begin on the date of shipment.
• Our used/refurbished products are fully tested and tech certified. Limited 8x5 technical support from our highly skilled technicians is immediately available on all pre-owned equipment. Advanced troubleshooting is only available to customers who have purchased a Maxis Technologies support contract or extended warranty contract.
• In the unlikely event that equipment purchased from Maxis Technologies, Inc. does not work properly we will promptly repair or replace it.
• Maxis Technologies, Inc. also offers extended warranty programs.

Maxis Sales Information
CUSTOMER ACCEPTANCE of the invoice for equipment sold by Maxis Technologies, Inc. binds both parties to the following terms and conditions:

Payment Terms
Maxis Technologies, Inc sells deeply discounted high quality network equipment. We accept payment by domestic (US only) VISA/ MasterCard/AMEX/Discover Card credit card payment, wire transfer, Western Union, ACH electronic check transfer and COD bank check only. All international bound shipments, including those shipped domestically that will be forwarded internationally, must be paid for by wire transfer or Western Union. We may extend credit including COD Company check and/or, in some instances, Net Terms to organizations who have established a consistent business payment history with us and who have approved credit on file. Customer is responsible for payment of all expenses incurred including legal fees arising from Maxis Technologies, Inc. collection effort to collect past due amounts.

Customers and Quotes
Maxis Technologies, Inc. will provide you with an accurate phone, written, fax, or e-mail quote. Quoted and actual price/availability/delivery on all equipment may slightly vary due to time elapsed between quote and purchase, market supply/demand conditions, inventory status and equipment's internal configuration. Prompt receipt by Maxis Technologies, Inc. of your Purchase Order and/or payment is critical since all equipment is subject to prior sale.

Purchase Orders
Due to the complex nature of the network equipment business, we require a hard copy Purchase Order per order from our customers. No order can be processed without a Purchase Order. When the order is processed, a sales invoice is generated and faxed/emailed to the customer. It is the responsibility of the customer to insure the accuracy of the order by carefully reviewing the information on the invoice.

Order Cancellation
Once we receive your Purchase Order, your order may not be canceled without good cause. It is our company policy not to do business with customers who cancel orders without good cause, refuse to accept delivery, do not pay as agreed or stop payment on a check written to us for payment of goods/services. For a reseller, loss of a customer order is not good cause for cancellation of your Purchase Order.

Fitness for a particular Purpose
Maxis Technologies, Inc. is ready to assist you in choosing the right solution for your network equipment needs. However, the ultimate responsibility of compatibility and/or fitness for a particular purpose lies with you- our customer.

Returns and Exchanges
Any product for which an RMA (Return Merchandise Authorization) may be issued will only be repaired or replaced if the product and all accessories that were shipped are returned complete; this includes the original manufacturer’s box and all original packaging, documentation, manuals, accessories, etc., if the product was purchased as NIB (new in original box) or NOB (new in opened box). All physical and/or cosmetic damage must be reported within 24 hours of receipt of equipment or warranty will be voided. Maxis Technologies, Inc. if you are buying used/refurbished equipment minor scratches or discolorations are considered normal and are not a valid reason for return, repair or replacement.

Completeness
Each box contains a PACKING SLIP indicating what is in the box. It is the customer's responsibility to check the items received against the packing slip, and notify Maxis Technologies, Inc. via email or fax regarding discrepancies immediately upon receipt of the equipment.

Packaging
We pack items well, use foam, bubble rap, sturdy boxes and, in some instances, a shipping crate. In the event the item arrives damaged, it is the responsibility of the customer to immediately notify the shipping agent (i.e., FedEx, UPS, etc.) regarding the damaged items. Maxis Technologies, Inc. will work with the customer and the shipping agent to resolve the issue as soon as possible.

Shipping
Most of the network equipment products at Maxis Technologies, Inc. are available for immediate delivery and many can be shipped overnight. We ship partial orders when some items are not in stock, or, may wait to complete the order at customer's discretion.

Sales Tax
All orders shipped to an Oklahoma address will be charged the appropriate sales tax rate for that county in compliance with State laws unless an Oklahoma resale certificate form has been properly completed and received by Maxis Technologies, Inc. Tax exempt organizations must provide us with their tax number when placing an order or will be charged sales tax.

Condition / Warranty / Exchange
We sell equipment that is new in sealed box, new in open box, manufacturer’s authorized refurbished, and  Maxis Technologies refurbished and Tech Certified equipment. New equipment is covered under each manufacturers own warranty. Maxis Technologies, Inc. refurbished Tech Certified products carry a 1 year warranty for retail customers. Warranty covers DOA equipment or equipment failing to perform to manufacturers’ specifications. Warranty does not cover misuse and/or damage due to improper installation and/or operation of the equipment. Any tampering, altering, upgrading, (etc.) of the equipment sold by Maxis Technologies, Inc. will void our repair or replace warranty. No item can be returned without prior authorization. We will repair, replace, or refund the equipment under warranty after its receipt at our warehouse. All equipment is subject to prior sale.

Purchaser's network configuration or software/IOS related challenges shall not be deemed as cause for repair or replacement.  Licensing of products, software, services, etc., is the responsibility of the purchaser.  Any opening of a chassis or tampering or any kind with this equipment will immediately and unconditionally void our warranty.   Any item sold “as is” will clearly state this on the invoice and such products are sold without any warranty; in addition, they may or may not be working units. Maxis Technologies, Inc. makes no claims concerning manufacturers' authorized reseller status and makes no guarantees as to the acceptability and/or enforceability of any manufacturer's warranty.