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As the computer network industry continues to become increasingly complex, we at Maxis recognize that our reputation and the trust of our clients are our most precious assets.
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The quality of our equipment is backed by a 120-day (4 Months!) Warranty. This is the longest warranty offered on used and refurbished network hardware. It is actually 33% longer than many manufacturers warranties on new equipment, including Cisco.
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Our products are fully tested and tech certified.
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In the unlikely event that equipment purchased from Maxis Technologies, Inc. does not work properly we will promptly repair or replace it.
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Maxis Technologies, Inc. also offers extended warranty programs.
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Maxis Sales Information
CUSTOMER ACCEPTANCE of the invoice for equipment sold by Maxis Technologies, Inc. binds both parties to the following terms and conditions:
Payment Terms
Maxis Technologies, Inc sells deeply discounted high quality network equipment. We accept payment by domestic (US only) VISA/ MasterCard/AMEX/Discover Card credit card payment, wire transfer, ACH electronic check transfer and COD bank check only. All international bound shipments, including those shipped domestically that will be forwarded internationally, must be paid for by wire transfer. We may extend credit including COD Company check and/or, in some instances, Net Terms to organizations who have established a consistent business payment history with us and who have approved credit on file. Net terms are Net 1 or FULL AMOUNT OF INVOICE DUE UPON RECEIPT. Customer is responsible for payment of all expenses incurred including legal fees arising from Maxis Technologies, Inc. collection effort to collect past due amounts.
Customers and Quotes
Maxis Technologies, Inc. will provide you with an accurate phone, written, fax, or e-mail quote. Quoted and actual price/availability/delivery on all equipment may slightly vary due to time elapsed between quote and purchase, market supply/demand conditions, inventory status and equipment's internal configuration. Prompt receipt by Maxis Technologies, Inc. of your Purchase Order and/or payment is critical since all equipment is subject to prior sale.
Purchase Orders
Due to the complex nature of the network equipment business, we require a hard copy Purchase Order per order from our customers. No order can be processed without a Purchase Order. When the order is processed, a sales invoice is generated and faxed/emailed to the customer. It is the responsibility of the customer to insure the accuracy of the order by carefully reviewing the information on the invoice.
Order Cancellation
Once we receive your Purchase Order, your order may not be canceled without good cause. It is our company policy not to do business with customers who cancel orders without good cause, refuse to accept delivery, do not pay as agreed or stop payment on a check written to us for payment of goods/services. For a reseller, loss of a customer order is not good cause for cancellation of your Purchase Order.
Fitness for a particular Purpose
Maxis Technologies, Inc. is ready to assist you in choosing the right solution for your network equipment needs. However, the ultimate responsibility of compatibility and/or fitness for a particular purpose lies with you- the customer.
Returns and Exchanges
We strive to save you up to 90% off the list price on most-in-demand network equipment and we want you to be totally satisfied with your purchase. If you are not 100% satisfied with your purchase and it is within 30 days of delivery, and the product was sold from existing stock, we will accept the return of the working item in the same condition and packaging it was received subject to a 35% restocking fee. If a product was purchased specifically to fill your order and was not available in our inventory at that time, it is non-returnable. Customer is responsible for any freight charges on all returns. All sales are final.
If Maxis Technologies, Inc. replaces a product, customer is responsible for returning the original item to Maxis Technologies, Inc.. The original item must be received by Maxis Technologies, Inc. within seven days of replacement item receipt date.
Completeness
Each box contains a PACKING SLIP indicating what is in the box. It is the customer's responsibility to check the items received against the packing slip, and notify Maxis Technologies, Inc. via email or fax regarding discrepancies immediately upon receipt of the equipment.
Packaging
We use foam, bubble rap, sturdy boxes and pack items well. In the event the item arrives damaged, it is the responsibility of the customer to immediately notify the shipping agent (i.e., FedEx, UPS, etc.) regarding the damaged items. Maxis Technologies, Inc. will work with the customer and the shipping agent to resolve the issue as soon as possible.
Shipping
Most of the network equipment products at Maxis Technologies, Inc. are available for immediate delivery and many can be shipped overnight. We ship partial orders when some items are not in stock, or, may wait to complete the order at customer's discretion.
Sales Tax
All orders shipped to an Oklahoma address will be charged the appropriate sales tax rate for that county in compliance with State laws unless an Oklahoma resale certificate form has been properly completed and received by Maxis Technologies, Inc. Tax exempt organizations must provide us with their tax number when placing an order or will be charged sales tax.
Condition / Warranty / Exchange
We sell refurbished Tech Certified and new equipment. New equipment is covered under each manufacturers own warranty. Maxis Technologies, Inc. refurbished Tech Certified products carry a 120day (4 month!) warranty. Warranty covers DOA equipment or equipment failing to perform to manufacturers’ specifications. Warranty does not cover misuse and/or damage due to improper installation and/or operation of the equipment. Any tampering, altering, upgrading, (etc.) of the equipment sold by Maxis Technologies, Inc. will void our repair or replace warranty. No item can be returned without prior authorization. Maxis Technologies, Inc. must receive the item within 120 days of the received date. We will repair, replace, or refund the equipment under warranty after its receipt at our warehouse. All equipment is subject to prior sale.
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